Return Policy

At EightVelo, we stand behind the quality of every product we design and produce. If something isn’t right, we’ll make it right.

 

Defective or Damaged Products

If you receive a defective or damaged item, we will cover all costs associated with the return and replacement. Please email us at info@eightvelo.com within 14 days of delivery and include your order number, photos of the issue, and a brief description. Our team will provide instructions and ensure a quick resolution.

 

Change of Mind or Other Returns

If you are not fully satisfied with your purchase for reasons other than defect or damage, you may return the item within 30 days of delivery. In these cases, return shipping costs are the responsibility of the customer. Once we receive the returned product in its original condition, we will issue a refund to your original payment method.

Conditions

• Items must be returned in unused, original condition with all packaging.

• Returns must be initiated by contacting us first at info@eightvelo.com.

• Refunds will be processed once the returned product is received and inspected.

• Shipping fees (where applicable) are non-refundable unless the return is due to defect or damage.